{"id":2286,"date":"2023-04-14T16:06:21","date_gmt":"2023-04-14T16:06:21","guid":{"rendered":"https:\/\/www.kerstmarktfluweelengrot.nl\/frequently-asked-questions\/"},"modified":"2026-09-23T07:53:59","modified_gmt":"2026-09-23T07:53:59","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.kerstmarktfluweelengrot.nl\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

Frequently asked questions<\/h1><\/div>

Facts and news<\/h1><\/div><\/div><\/div><\/div><\/div>

Plan your visit<\/h1><\/div>

General questions<\/span><\/h3>\n<\/div>

<\/i><\/i><\/span>Is the Velvet Cave Christmas Market wheelchair accessible\/accessible for people with disabilities?<\/span><\/a><\/h4><\/div>
\n

Yes, the Velvet Cave Christmas Market is wheelchair accessible. The passages are mostly flat. The Christmas market is also accessible for people using mobility scooters, walking bikes, or other mobility aids.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I bring my dog to the Velvet Cave Christmas Market or to Incredible Sand?<\/span><\/a><\/h4><\/div>
\n

No, dogs (or other animals) are not allowed inside during the Christmas market. This includes pets in bags, strollers, or carts. Service dogs are permitted.<\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it always crowded at the Velvet Cave Christmas Market?<\/span><\/a><\/h4><\/div>
\n

If you want to enjoy the Velvet Cave Christmas Market at your own pace and take a good look at the beautiful things the cave has to offer, come on a weekday in November or December (it’s also cheaper). Peak crowds occur during the weekends after Sinterklaas.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I pay by card at the Velvet Cave Christmas Market?<\/span><\/a><\/h4><\/div>
\n

You can pay by card at the ticket office and at many stalls, but due to the location, this is never 100% guaranteed. Avoid disappointment and bring some cash.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>debit card<\/span><\/a><\/h4><\/div>
\n

Yes, you can withdraw cash at the ticket office at the entrance of the Velvet Cave Christmas Market.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are there restrooms in the Velvet Cave Christmas Market?<\/span><\/a><\/h4><\/div>
\n

There are restrooms in the ticket office building at the entrance and about halfway along the Christmas market route. These are cleaned by a professional company, and they charge a fee for use.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I have difficulty walking; can I rent a wheelchair?<\/span><\/a><\/h4><\/div>
\n
No, unfortunately it is not possible to reserve or rent a wheelchair at the Velvet Cave Christmas Market. We have placed benches along the route inside the Velvet Cave Christmas Market for rest breaks. <\/div>\n
<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How long<\/span><\/a><\/h4><\/div>
\n

The average visit time is one and a half hours. If you have booked other activities, that is the indication. Otherwise, there is no limit to the time you can spend inside during opening hours.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What are the opening hours for the Velvet Cave Christmas Market and Incredible Sand?<\/span><\/a><\/h4><\/div>
\n
<\/div>\n
Check the opening hours <\/a><\/strong> page <\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Accessibility and parking<\/span><\/a><\/h4><\/div>
\n

Click on the following page: Accessibility <\/a><\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is my Museum Card valid at the Velvet Cave Christmas Market?<\/span><\/a><\/h4><\/div>
\n

No, the Velvet Cave Christmas Market in Valkenburg a\/d Geul is not affiliated with the Museum Card. Therefore, the Museum Card is not valid during the Christmas market. During the rest of the year, you can visit the Velvet Cave & Castle Ruins for free with your Museum Card.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Questions about tickets<\/span><\/h3>\n<\/div>

<\/i><\/i><\/span>Where can I buy tickets for the Velvet Cave Christmas Market and for Incredible Sand?<\/span><\/a><\/h4><\/div>
\n

You can buy tickets online via our website. Find the desired date and time, place the tickets in the shopping cart, and check out. You can download the tickets immediately, and you will also receive an email with the tickets.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I also buy a ticket at the ticket office for the Velvet Cave Christmas Market and Incredible Sand?<\/span><\/a><\/h4><\/div>
\n

Yes, you can. Tickets are available at the ticket office. Because only a limited number of people are allowed in the cave at once, queues may form on weekends, and once it’s full, it’s full. People with an online ticket will have priority with their reserved time slot. <\/p>\n

You can also buy tickets for Incredible Sand at the ticket office and online.<\/p>\n

We also sell combination tickets.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do you also sell combination tickets?<\/span><\/a><\/h4><\/div>
\n

We do not sell combination tickets at the ticket office. Online, you have the option to combine different attractions within Christmas Town Valkenburg by date and time and then pay all at once.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I'm coming with a group; do we get a discount?<\/span><\/a><\/h4><\/div>
\n

Yes, the group rate applies for groups of 20 or more (adults). For more information, look <\/p>\n

under the section Groups of 20 or more<\/strong>, or ask your question via the contact form on our website. At the ticket office, the group rate only applies if you pay for the entire group at once.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I reserved a half-hour time slot. Do I have to leave the Velvet Cave Christmas Market within half an hour? <\/span><\/a><\/h4><\/div>
\n

The half-hour time slot indicates the time frame in which you can enter the Velvet Cave Christmas Market. Once inside, you can stay as long as you like (within opening hours). Please note that the entrance closes 45 minutes before the closing time of the Velvet Cave Christmas Market.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I didn't receive my ticket after ordering.<\/span><\/a><\/h4><\/div>
\n

Can’t find the tickets you ordered? You can have the tickets resent via the website https:\/\/www.tickli.nl\/find-tickets. If this doesn’t work, send an email to support@tickli.nl. Please note! Emails are not answered immediately. If you discover this at the entrance of the Velvet Cave Christmas Market, report it to the ticket office.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I made a mistake with the date or I can't make it, now what?<\/span><\/a><\/h4><\/div>
\n

Send an email to support@tickli.nl or fill out the contact form on our website. We will then convert the tickets to another time\/date based on availability.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I can't make it at all anymore, can I get my money back?<\/span><\/a><\/h4><\/div>
\n

No, we do not offer refunds for purchased tickets.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Questions about group visits of 20 or more people<\/span><\/h3>\n<\/div>

<\/i><\/i><\/span>What is the ticket price for groups?<\/span><\/a><\/h4><\/div>
\n

For tour operators and other groups of 20 or more people, the group rate is $8.50 per person from Monday to Thursday and $10.50 per person from Friday to Sunday. You can order tickets online via our webshop. For additional questions, please fill out the contact form on our website.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I'm coming with a large group, but the final number isn't known yet. What should I do? <\/span><\/a><\/h4><\/div>
\n

For large groups, we offer the possibility to take an option on a date\/time. For more information, send an email to: info@stve.nl or fill out the contact form on our website. We will then inform you about the conditions.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where can we park the bus?<\/span><\/a><\/h4><\/div>
\n

You can find this information on the Christmas Town Valkenburg website: https:\/\/www.kerststadvalkenburg.nl\/. There is signage for tour buses in and around Valkenburg.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do our bus driver and tour guide get a discount?<\/span><\/a><\/h4><\/div>
\n

One bus driver and one tour guide per bus receive free admission to the Velvet Cave Christmas Market. They can report to the ticket office of the Velvet Cave Christmas Market to receive their ticket.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I ordered too many online group tickets, can I get my money back?<\/span><\/a><\/h4><\/div>
\n

If your group has already visited and not all tickets were used, it is not<\/strong> possible to return the remaining tickets. If you haven’t visited yet, please contact us at info@stve.nl.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Meet Dewan and her elf kingdom<\/h3><\/div>

Read all about Dewan, CLICK HERE.<\/a><\/strong><\/p>\n<\/div>

<\/i>60 stalls<\/span><\/a><\/div><\/div><\/div>
<\/i>Marl cave<\/span><\/a><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div>
<\/i>2,000 lights<\/span><\/a><\/div><\/div><\/div>
<\/i>200,000 light hours<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div>
\"Dewan<\/i> Lights<\/a><\/i> Elves<\/a><\/i> North Pole<\/a><\/div><\/div><\/div><\/div><\/div><\/div>
Magical experience<\/div><\/div>

Most beautiful underground Christmas market<\/h2><\/div>

Experience Christmas in a different way<\/h3><\/div>
<\/i>Book your tickets here<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-2286","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently asked questions - Kerstmarkt Fluweelengrot Valkenburg a\/d Geul<\/title>\n<meta name=\"description\" content=\"frequently asked questions \/ faq about Velvet Cave Christmas Market and Incredible Sand, two Christmas events in Valkenburg a\/d Geul\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kerstmarktfluweelengrot.nl\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - 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